Technical Help

Welcome to the Frequently Asked Questions page. We realize that you may have questions regarding one of our websites. We hope that this page can be of assistance to you in making your time spent on our site pleasurable. To assist you as quickly as possible, please make a selection from the topics below: 

I signed up, but never received a confirmation.
Chances are you did not send us your correct e-mail address. Many people fail to include @aol.com or @msn.com. You need to include that information or you won't get a confirmation letter from us. 

How often am I charged? 
Your account will be charged every thirty days from the day of the month your membership started. For instance, if your account began on March 23rd, your credit card will be automatically charged again on April 23rd. If you cancel your account before that time, we will not charge your account for an additional 30 days. Instead your account will expire on that date. For instance, if you were activated on March 23rd and we receive your cancellation on April 10th, your account will expire on April 23rd. If you joined on a trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel your account before it ends.

How will this charge appear on my credit card statement?
Your credit card statement will be discreetly billed by rrsupport.com 661-705-3863, Epoch, CCBill or Local Billing.

I purchased a trial membership. How much will I be charged?
Our websites allow you to purchase a low-cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the monthly membership plan unless you cancel before the trial period ends. 

Why was my card rejected?
There are a number of reasons beyond our control that may keep us from accepting a credit card. For instance, the card could be "blocked" if it was ever involved in a billing dispute with an Internet merchant or website. This is done to protect the cardholder and merchant in the future. Unfortunately, there is nothing that we can do to make a rejected card work again.

Can I join without a credit card?
Yes! We offer memberships through online checking. Our online checking services are available for US residents only.

Is there an extra charge for the live video feeds?
The live video feeds on our sites are supplied by a number of different vendors. Your membership fee includes access to most live video services at no extra charge. Additionally, most vendors give you the option of purchasing one-on-one "live chat" time with their models. It is however impossible to order "live chat" time without your knowledge and consent because members are required to fill out an online order form before being granted "live chat" access. The video vendors will bill you separately for their services.

Is it possible to change my password or other information?
Unfortunately, once you choose a Username/password, it's permanent.

How can I cancel?
In order to cancel your membership:

>> FIND YOUR MEMBERSHIP HERE <<

How do I know my membership was cancelled?
Every time we receive a cancellation request, we reply with a confirmation letter. If you do not receive a confirmation letter, then you did not supply us with the correct information and we were unable to cancel your account. Remember, you need to include your Order/Payment Receipt Number, Billing Company, and Username and Password each time you contact us so we can access your account.

I forgot my username/password.
If your transaction went through successfully, you should have received an email confirmation that contains your order/payment receipt number, username, and password. If you did not receive one, your transaction may have not gone through or you entered the wrong email address. 

>> FIND YOUR MEMBERSHIP HERE <<
 

My username and password do not work.
There are a number of reasons that your password may not be working. It may be helpful to reference the password checklist below for assistance. 

You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary. This problem accounts for 90% of access difficulties. 

We processed your account and found you didn't include enough valid information. 

Your credit card was declined because of a lack of credit or because we do not have the address where you receive your credit card statement. 

Perhaps your credit card has expired and you need to provide us with a new expiration date. We inform all of our members of this unless we do not have a valid e-mail address or they do not want any e-mail sent. 

Your credit card was declined the last time we ran it. 

You cancelled your account and forgot. 

Your account was cancelled by us for unauthorized use of a credit card or similar reasons. 

You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified. 

If you are still having problems with your password, >> FIND YOUR MEMBERSHIP HERE <<

What happens if I share my username and password with a friend?
All our sites are protected from password sharing. This means we have records of all logins and attempted logins for all users. We verifiy your numeric IP address, your ISP connection, your operating system fingerprint, your country of login and a host of other information. If something does not match up (for example: one user trying to log in from two different countries) the username is suspended for several hours. If the illegal activity continues, the username is disabled. If you are having login issues, please e-mail the webmaster and we will work to get you sorted out as soon as possible.

Why can't I get the videos to play on my Mac?
First, you will need to download and install the Windows Media Player made specially for Mac.
Click here for Mac OS X operating system or Click here for an older Mac operating system

Also, you should not be using Safari for adult sites - it simply doesn't cut it. Instead, you are much better with Internet Explorer (IE) for Mac or Mozilla's Firefox

Very important: you must save the clips to your hard-drive then play them back from there. You cannot stream the videos - it will simply not work!

I'm having problems with the chat rooms or live video features.
Before contacting us for technical support, please follow these steps:

There are numerous reasons why the live videos may not be working. First, make sure you are using one of the below browsers: Netscape Navigator 10, Microsoft Internet Explorer 7.0, AOL 9.0, Mozilla Firefox 2, bit Version for Windows 2000/ME/XP. 

If you are using one of the browsers listed above then you need to focus on the preferences of your browser. 

Make sure java is "enabled" in your preferences for the browser. 

Still not working? Your ISP provider could be down or the server from which the videos come from may not be operational. Simply click on your "Refresh" button and see if that remedies the problem. If not, then you need to try back at a later time. 

Your pictures are too bright or unclear.
This is most likely an issue for AOL users and means that you need to set your preferences so that web graphics are NOT compressed. Click here to see how to fix this.

Why do I have to scroll left to right to view the pictures?
Our sites are designed for at least 600x800 screen resolution. You are probably using 480x640 and need to change your settings or update your equipment.

Why do I get a blank screen when I enter the members area?
The most common cause of this is having the wrong equipment. You need to make sure you are using an updated browser. Especially if you are an AOL user. Click on help at the top of your browser and then select about to view your version. Our sites work best with Netscape Navigator 10, AOL 9.0 and MS Internet Explorer 7.0 will work on most of the site, Mozilla Firefox 2, but some of the videos will not work with these browsers!

Download your free version of Netscape Navigator today.
Download your free version of AOL 9.0 today
Download your free version of Internet Explorer today.
Download your free version of Mozilla Firefox today.
Download your free version of Flash Player today.
Download your free version of Windows Media Player today.

Will you be sending me anything in the mail?
No! Be assured we will never send you anything to your physical address. The reason we ask for your name/address/zip code where you receive your monthly credit card statement, is because the credit card companies require us to have that information provided for them. 

If more information is needed about your membership you can contact a Customer Support Representative by filling out the form at our Email Support Page with a detailed message describing your request or problem, and put "help" in the subject box. If you are a current member, you MUST provide your Username and Password, Billing Company, and order/payment receipt number or your email will not be answered.